Technical Support Center

Massachusetts Rehabilitation Commission (MRC) clients have access to our technical support system. Our technicians can address technical issues with your computer hardware or software remotely and/or in person.

Technical Support Guides

If you've received your computer and equipment, please see the guides below to assist you with setup.

Computer Fundamentals Educational Webinars 

Easterseals Massachusetts offers FREE Computer Fundamentals Educational Webinars for people affiliated with MRC to help begin or advance their computer knowledge and skills. Below are our current training sessions. Click 'Register Now' for all of the sessions you would like to attend.

Staying Safe in a Connected World Series

These educational webinars will help guide you on being better prepared for the threats that lurk on the internet.

What Threats Are Out There? Assessing Your Security & Protective Software
Protecting Your Identity & Preventing Fraud

Part 1: This webinar will teach you what types of threats exist and a few best practices on how to keep yourself secure. 

Mondays 11:00 a.m.–12:30 p.m.

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Part 2: This webinar will teach you how to ensure your computer is as secure as possible while browsing the web and using email.

Wednesdays 11:00 a.m.12:30 p.m.

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Part 3: This webinar will teach you what to look out for when it comes to ensuring your data stays private and the best practices to prevent fraud.

Fridays 11:00 a.m.12:30 p.m.

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Computer Fundamentals Series

These educational webinars will help you become more familiar with computers and teach you the basics of operating them.

Becoming Familiar With Computers What is an Operating System? Introduction to Windows

Part 1: Become familiar with what a computer is and the different physical components that define it! Learn technical vocabulary and learn to recognize accessories and hardware. 

Mondays 1:002:30 p.m.

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Part 2: Learn about what an Operating System is and its impact on the world. Be able to identify different versions of Microsoft, Apple, and mobile operating systems.

Tuesdays 1:00
2:30 p.m.

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Part 3: Learn what Microsoft Windows is and how it has improved computing over the year. Learn a few of the powerful tools that Windows has introduced like the desktop, taskbar, and file management system.

1:002:30 p.m.

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Keeping Your Computer Working Introduction to Apple Devices & iOS Introduction to Cloud Storage

Part 4: Learn best practices in keeping your computer working well and updated. Learn how to use tools like the Task Manager, Device Manager, Control Panel, and others.

1:002:30 p.m.

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Part 5: Become familiar with the Apple iPad, iPhone, and iPod Touch and how to use the iOS software installed on them! Learn about how to navigate, adjust settings, customize, and use apps and the app store.

Tuesdays 11:00 a.m.–1:00 p.m.

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Part 6: Learn about Google Drive and Microsoft One Drive and how to leverage those services to keep your data from being lost.

Thursdays 11:00 a.m.–12:30 p.m.

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Intro to Windows Accessibility Services Using E-mail

Part 7: Become familiar with the different accessibility options found in Windows 10 & 11. Learn how to access accessibility features for; vision, hearing, mobility, and cognition.

1:002:30 p.m.

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Part 8: Learn the ins and outs of everything e-mail! Become familiar with different e-mail providers and learn how to attach, compose, reply, forward, and organize your email.

Thursday 10/26 1:00–2:30 p.m.

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View our upcoming educational webinars in the calendar below.