Technical Support Center
Massachusetts Rehabilitation Commission (MRC) clients have access to our technical support system. Our technicians can address technical issues with your computer hardware or software remotely and/or in person.
- Online Support: Visit service.eastersealsma.org
- Telephone Support: Call us at: 508.471.1475
- Email Questions: Email us at tech.support.helpdesk@eastersealsma.org
- Hours of Operation: Weekdays 8:30 a.m. - 4:30 p.m. After hours by appointment.
Technical Support Guides
If you've received your computer and equipment, please see the guides below to assist you with setup.
- Dell Latitude 5420 Laptop Quick Start Guide
- Logitech MK270 Keyboard & Mouse Guide
- Logitech H340 Headset Guide
- Dell Monitor Guide
Computer Fundamentals Educational Webinars
Easterseals Massachusetts offers FREE Computer Fundamentals Educational Webinars for people affiliated with MRC to help begin or advance their computer knowledge and skills. Below are our current training sessions. Click 'Register Now' for all of the sessions you would like to attend.
Staying Safe in a Connected World Series
These educational webinars will help guide you on being better prepared for the threats that lurk on the internet.
| What Threats Are Out There? | Protecting Your Identity & Preventing Fraud |
What is A Computer?
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This webinar will teach you what types of threats exist and a few best practices on how to keep yourself secure.
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This webinar will teach you what to look out for when it comes to ensuring your data stays private and the best practices to prevent fraud.
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Becom Mondays 12:00 – 1:00 p.m. |
Computer Fundamentals Series
These educational webinars will help you become more familiar with computers and teach you the basics of operating them.
| Using Microsoft Windows | Keeping Your Computer Working | Introduction to Apple Devices & iOS |
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Learn what Microsoft Windows is and how it has improved computing over the year. Learn a few of the powerful tools that Windows has introduced like the desktop, taskbar, and file management system.
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Learn best practices in keeping your computer working well and updated. Learn how to use tools like the Task Manager, Device Manager, Control Panel, and others.
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Become familiar with the Apple iPad, iPhone, and iPod Touch and how to use the iOS software installed on them! Learn about how to navigate, adjust settings, customize, and use apps and the app store.
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| Intro to Windows Accessibility Services | Using E-mail |
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Become familiar with the different accessibility options found in Windows 10 & 11. Learn how to access accessibility features for; vision, hearing, mobility, and cognition.
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Learn the ins and outs of everything e-mail! Become familiar with different e-mail providers and learn how to attach, compose, reply, forward, and organize your email.
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View our upcoming educational webinars in the calendar below.
