Find Your Easterseals

Tech Support & Training

Technical Support Center

Massachusetts Rehabilitation Commission (MRC) clients have access to our technical support system. Our technicians can address technical issues with your computer hardware or software remotely and/or in person.

Online Support: Visit service.eastersealsma.org.

Telephone Support: Call us at: 508.471.1475

Email Questions: Email us at tech.support.helpdesk@eastersealsma.org.

Hours of Operation:

Weekdays 8:30 a.m. - 4:30 p.m.
After hours by appointment.

If you've received your computer, click here to download our Quick Start Guide.

Computer Fundamentals Educational Webinars

Easterseals Massachusetts offers FREE Computer Fundamentals Educational Webinars for people affiliated with MRC to help begin or advance their computer knowledge and skills. Below are our current training sessions. Click 'Register Now' for all of the sessions you would like to attend.

Staying Safe in a Connected World Series

These educational webinars will help guide you on being better prepared for the threats that lurk on the internet.

What Threats Are Out There?

Assessing Your Security & Protective Software

Protecting Your Identity & Preventing Fraud

Part 1: This webinar will teach you what types of threats exist and a few best practices on how to keep yourself secure.

Mondays 11:00 a.m. – 12:30 p.m.

Part 2: This webinar will teach you how to ensure your computer is as secure as possible while browsing the web and using email.

Wednesdays 11:00 a.m. – 12:30 p.m.

Part 3: This webinar will teach you what to look out for when it comes to ensuring your data stays private and the best practices to prevent fraud.

Fridays 11:00 a.m. - 12:30 p.m.

Computer Fundamentals Series

These educational webinars will help you become more familiar with computers and teach you the basics of operating them.

Becoming Familiar With Computers

What is an Operating System?

Introduction
to Windows

Keeping Your Computer Working

Part 1: Become familiar with what a computer is and the different physical components that define it! Learn technical vocabulary and learn to recognize accessories and hardware.

Mondays 1:00 – 2:30 p.m.

Part 2: Learn about what an Operating System is and its impact on the world. Be able to identify different versions of Microsoft, Apple, and mobile operating systems.

Tuesdays 1:00 – 2:30 p.m.

Part 3: Learn what Microsoft Windows is and how it has improved computing over the year. Learn a few of the powerful tools that Windows has introduced like the desktop, taskbar, and file management system.

Wednesdays 1:00 – 2:30 p.m.

Part 4: Learn best practices in keeping your computer working well and updated. Learn how to use tools like the Task Manager, Device Manager, Control Panel, and others!

Fridays 1:00 – 2:30 p.m.

View our upcoming educational webinars in the calendar below.

OR

Featured Events