Health & Attendance Policies

When sick with a respiratory virus, the updated CDC guidance recommends:

  1. Stay home and away from others while symptomatic. 
  2. Return to normal activities when, for at least 24 hours, symptoms are improving overall, and if a fever was present, it has been gone without use of a fever-reducing medication.

When resuming normal activities, please take additional prevention strategies for the next 5 days to curb disease spread, including:

  1. Enhancing hygiene practices (hand washing, disinfecting high touch surfaces).
  2. Wearing a well-fitting mask.
  3. Keeping a distance from others in public spaces, when possible.
  4. Getting tested for respiratory viruses.
  5. Opening windows and/or using an air filter.

While masking is no longer required, we do support and respect the use of masks.  Clients and staff may request the use of a mask by the other during services.

If a client or visitor is symptomatic, Easterseals DuPage & Fox Valley staff will request to reschedule to teletherapy for that session and until symptoms meet the above CDC guidance designed to reduce the spread of respiratory illness.



Attendance is expected at 85% for you/your child to gain the most from services. Your provider(s) will work with you on shifting to tele-therapy, flexible scheduling, taking breaks, etc., during times that this is not likely to occur.

  • We require a minimum of 24-hour notice for cancellations. Please email us at, call the center to leave a message, or fill-out a cancel card at Reception.
  • Same Day cancellations will incur a fee of $75 per scheduled session. 
  • We understand that there are emergencies and illnesses that are unexpected. Our staff will work with you to avoid fees in these situations including switching to tele-therapy during isolation or quarantine periods.
  • No Shows (any time you have not contacted us prior to the start of a session) will incur a fee of $125 per scheduled session.


All co-pays and expected balance payments are due at the time of service. Requirements for co-payments are determined by your insurance plan. When required, co-pays must be paid prior to your therapy session and may be completed at the Kiosk, through your Patient Dashboard, or with Reception. You may securely store a payment method to speed the process up if you choose.

Balances are due when you receive your statement and may be paid online, by mail, or in person at Reception using cash, check, or credit card. Please contact Yolanda DeLuna, in Billing if you need assistance or have questions regarding your balance. Past due balances may result in service interruption until satisfactory arrangements are made.


You can check your appointment schedule from the Patient Dashboard and if you have opted in, receive appointment reminders.  If you do not receive appointment reminders and would like them, please email Provide the client’s name, date of birth, your email, and cell number to be set-up in the system.

Be sure you’re in the loop on special offerings, events, and educational opportunities throughout the school year. Sign up to receive these communications by clicking here. If you don’t follow along already, our facebook and Instagram accounts are also great ways to stay in the know on the latest happenings at Easterseals.

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