Your username is the email you used when you registered. If you forgot your password, click on the forgot password button to reset it. If you need help accessing the Patient Dashboard (Portal), please email firstname.lastname@example.org. Please include the client’s name and date of birth, and your relationship to the client.
If you (or the client’s other parent/legal guardian) do not have a log-in, please email the email@example.com email with your name and relationship to the client so that we may send a Welcome Letter.
Click here for our client handbook, which contains our current policies, helpful information about our programs and services, and detailed instructions for using the Patient Dashboard.
To update your personal information such as address, phone, emergency contacts:
Click the Profile Button on the left and review/update your Personal Information, Contacts Information, and Insurance Information on file. If you have more than one child, please be sure you are in the correct account.
To access the reports (called Visit Summaries on the Patient Dashboard):
Log-in to your Patient Dashboard, click on Records, then click on Visit Summaries. A list will open of all the signed reports (sometimes this takes a few minutes to load depending on your browser and the number of records in your file).
Next, select the report you need, and you can either view or save as a pdf.
We believe that consistent attendance and parent participation are key requirements for successful therapy outcomes. Our policy is for client attendance to be 85% or better to meet this goal. Please notify us of a need to reschedule or cancel with at least 24 hours notice. Cancellations made less than 24 hours before the scheduled appointment time will result in a $75 fee. Failure to contact prior to the start of your appointment will result in a $125 no-show fee.
When you must cancel or reschedule, please email us at: firstname.lastname@example.org or call the main Center number and ask to be transferred to Scheduling. It is helpful to include the following information with the client's name and:
With these procedures in place, we have had minimal disruptions in our services, whether at a Center or via tele-therapy. We are happy to change an appointment to tele-therapy when attending in the center is not possible.
Tele-therapy remains a service option if you have a problem or delay in getting to the Center, are quarantining for any reason, or you/your child have symptoms that exclude you from in-center services but are feeling well enough to proceed with therapy virtually. You can call the center or again, email email@example.com and we will notify your therapist of a switch to tele-therapy.
It is also important to pay all co-pays at the time of service and promptly pay your monthly bills. Thank you!