When sick with a respiratory virus, the updated CDC guidance recommends:
When resuming normal activities, please take additional prevention strategies for the next 5 days to curb disease spread, including:
While masking is no longer required, we do support and respect the use of masks. Clients and staff may request the use of a mask by the other during services.
If a client or visitor is symptomatic, Easterseals DuPage & Fox Valley staff will request to reschedule to teletherapy for that session and until symptoms meet the above CDC guidance designed to reduce the spread of respiratory illness.
Attendance is expected at 85% for you/your child to gain the most from services. Your provider(s) will work with you on shifting to tele-therapy, flexible scheduling, taking breaks, etc., during times that this is not likely to occur.
All co-pays and expected balance payments are due at the time of service. Requirements for co-payments are determined by your insurance plan. When required, co-pays must be paid prior to your therapy session and may be completed at the Kiosk, through your Patient Dashboard, or with Reception. You may securely store a payment method to speed the process up if you choose.
Balances are due when you receive your statement and may be paid online, by mail, or in person at Reception using cash, check, or credit card. Please contact Yolanda DeLuna, ydeluna@eastersealsdfvr.org in Billing if you need assistance or have questions regarding your balance. Past due balances may result in service interruption until satisfactory arrangements are made.
You can check your appointment schedule from the Patient Dashboard and if you have opted in, receive appointment reminders. If you do not receive appointment reminders and would like them, please email portalhelp@eastersealsdfvr.org. Provide the client’s name, date of birth, your email, and cell number to be set-up in the system.
Be sure you’re in the loop on special offerings, events, and educational opportunities throughout the school year. Sign up to receive these communications by clicking here. If you don’t follow along already, our facebook and Instagram accounts are also great ways to stay in the know on the latest happenings at Easterseals.