November 2, 2017
Easter Seals Iowa received notification on October 31, 2017, that AmeriHealth Caritas will be leaving the State of Iowa’s IA Health Link program. As of today, we do not have a contract to provide case management services after November 30, 2017. It is our understanding that all AmeriHealth Caritas clients will be assigned to UnitedHealthcare.
We are advocating and asking Iowa Department of Human Services Director Jerry Foxhoven to create an exception that would allow Easter Seals to continue to provide case management through a contract with Polk County which would allow us to remain as we are now. If you would like this to occur, you can email or call Director Foxhoven at 515-281-5452 or email@example.com or contact Gov. Reynolds at 515-281-5211 or via the online form at https://governor.iowa.gov/contact.
If we do not receive this exception, you will no longer receive case management services through Easter Seals Iowa. We will do everything we can to assist you with this transition to UnitedHealthcare.
Iowa Health Link will be contacting members transitioning from AmeriHealth Caritas Iowa outlining the new Managed Care Organization (MCO) selection, auto-assignment process, and transition date. You will be assigned a new MCO by November 16, 2017. If you want to switch to a different MCO, you will have until March 1, 2018, to do so. Member Identification (ID) numbers will not change, but you will receive a new card. The following link includes the sample letter that you should be watching for this week: https://dhs.iowa.gov/sites/default/files/IAHealthLink_ACIA_ReAssign_Letter_Fin.pdf
We do understand the uncertainty and lack of stability the system has provided can be unsettling. We regret that this continues to occur.
Thank you for allowing us to support you in your goals to reach independence over the years. We are extremely proud of the services we have provided through case management. Easter Seals Iowa will continue to provide our other services lines including Camp, Respite, Supported Community Living, and our Vocational and Day Habilitation programs. We will continue to advocate for all people living with disability.
We encourage you to continue on your path to optimum health and employment. Advocate for yourself and stay involved in the community.
If you have additional questions, please contact Easter Seals Iowa Director of Case Management Katie Peck at 515-309-2618 or firstname.lastname@example.org or contact your case manager. You may also reference the following links for additional information:
DHS Release with link to Stakeholder Questions and Answers:
Des Moines Register Article: