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Support Coordination

With offices located throughout the state, Easterseals Louisiana has become a community leader in helping families in need of assistance access and secure the services appropriate for a person's specific needs.

ESL’s Support Coordinators not only help people with disabilities locate services and assistance, but will play an active role in the coordination of services to ensure that each individual's needs are being met. The goals of support coordination are to foster independence and self-sufficiency and to ensure the participant’s health, safety, and well-being in the least restrictive environment. Support Coordinators work with participants and their families to develop a participant centered plan of care which reflects the goals that participant has set for themselves. Support Coordinators then assist participants in choosing a service provider and regularly check in to ensure services are helping participants progress towards their goals.

ESL’s Support Coordination Services

Easterseals Louisiana provides the following Support Coordination Services. For more details about these different programs, please visit the Louisiana Department of Health Website.

OCDD Waiver Services

OCDD (Office for Citizens with Developmental Disabilities) offers community-based services and supports for individuals with a developmentally related disability (one which occurs before age 21) through four Medicaid Home and Community-based Waiver programs.

  • Children's Choice Waiver offers supplemental support to children through age 21 who currently live at home with their families or with a foster family.

  • Supports Waiver offers focused, individualized vocational services to people age 18 and older who otherwise would require the level of care of an Intermediate Care Facility for the Developmentally Disabled (ICFs/DD).

  • Residential Options Waiver offers people of all ages services who would otherwise need care in an ICFs/DD or nursing facility, a community-based setting.

  • New Opportunities Waiver offers people age 3 and older who otherwise would require the level of care of an Intermediate Care Facility for the Developmentally Disabled (ICFs/DD) services that allow them to remain in their communities. Services are based on the need of the recipient and are developed using a person-centered process to formulate an individualized plan.

OAAS Waiver Services

The Office of Aging and Adult Services (OAAS) administers home and community based long-term care services through various Medicaid Waiver and State Plan programs for individuals who have an age related disability. These programs are designed to assist individuals remain in their homes and in the community.

  • Community Choices Waiver serves seniors and persons with adult onset disabilities as an alternative to nursing facility care. The CCW contains a wide array of services including support coordination, nursing, and skilled therapy assessments and services, in-home monitoring systems, home modifications and assistive technologies, personal care, home-delivered meals, monitored in-home caregiving, and caregiver respite. 

  • Program for All-Inclusive Care for the Elderly (PACE) coordinates and provides all needed preventive, primary, acute, and long-term care services so that older people can continue living in the community. The emphasis is on enabling senior citizens to remain in their communities while enhancing their quality of life.

Family Support Coordination (FSC)

The FSC role is to assist an eligible child and their family in receiving rights, procedural safeguards, and services authorized in EarlySteps. Learn more about EarlySteps, here

ESL’s Support Coordination Service Locations

Easterseals’ Thibodaux Office: This office provides OCDD Waiver Services. For more information, please call us at (985) 449-1021. 

Easterseals’ Alexandria Office: This office provides OCDD Waiver Services. For more information, please call us at (318) 442-6990. 

Easterseals’ Shreveport Office: This office provides OCDD Waiver Services. For more information, please call us at (318) 221-8244.

Easterseals’ Monroe Office: This office provides OAAS. For more information, please call us at (318) 888-0293. 

Easterseals’ Covington Office: This office provides OCDD Waiver Services, OAAS, and Family Support Coordination. For more information, please call us at (985) 892-7604.

FAQ’s

Follow these links to the LDH (Louisiana Department of Health) website to answer the most common questions you may have about Support Coordination Services. 

  • How do I get services? To apply for any of these services, contact a human services district/authority, click, here.
  • Where can I get more information about the Tiered Waiver Program? Click here to view the LDH Tiered Waiver Program Answer and Question page.
  • How do I request screening? Please contact your local Human Services Authority or District and request a screening. You can find your local Human Services Authority or District office by clicking here.
  • How to contact the LGE for each region? Click here to view the LGE regional list.
  • How do I get more information on Home and Community Based Services? To visit the LDH website and read more about Home and Community Based Services, click here
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