Adult/Senior Services FAQ

We are always here to answer any questions that you may have about our Adult or Senior Services. Below are some of the Frequently Asked Questions (FAQ) by families.


Are all adult services offered in the home?

While our services are offered in a variety of locations, our Outpatient Rehabilitation is only offered in our North Dallas center.

CLASS Case Management

How does someone get on the Medicaid waiver interest list?

You must contact the Department of Aging and Disability Services (DADS) by calling 1-877-438-5658 and provide them with the necessary information.  Please note that receiving Medicaid waiver services is not a quick process.  At present, the interest list for these services is approximately 8 – 10 years long.  However, it is important to get your name on the list as soon as possible.

Can someone be on CLASS and another Medicaid waiver program, such as HCS or MDCP, at the same time?

No, there is a list of programs that cannot run concurrently.  A person is not able to have two Medicaid Waiver Programs at the same time.

Does someone have to qualify for Medicaid before they can become a CLASS person?

No, during the process of enrollment for the CLASS program, family income is not taken into consideration when qualifying one for Medicaid.  You do have to have Medicaid to receive CLASS, however, being approved for CLASS is actually what makes one qualify for Medicaid.

Employment Services

I am interested in your Ticket to Work Program.  How do I get started?

Please call Jackie Moreland at 682-333-1591. We will first complete a phone screen and either set up a follow up intake appointment or refer you to another community resource for more appropriate services that will assist you in your job search.

I have a disability and want to go to work. Can Easter Seals help me?

Please give Jackie Moreland at 682-333-1591. We will gather information from you and assist you in either accessing an Easterseals North Texas’ Employment Program or help you with another community resource who can help you meet your employment goals.

Work Incentives Planning and Assistance (WIPA)

ESNT no longer offers WIPA services.  Please call the Ticket to Work Helpline at 1-866-968-7842 for assistance or visit the Ticket to Work website.

Home Care Services

Is there any assistance available to help me and my family pay for this service?

Occasionally, Easterseals North Texas receives grants and special funds that allow us to assist individuals with their respite and personal care needs at a greatly reduced rate. Please contact Lynn Boyd, Program Director, to see if you may qualify. 

How does Easterseals North Texas screen the employees providing this service?

At Easterseals North Texas, we take the screening of our in-home care providers very seriously. Prior to hiring, all potential employees must pass an extensive, multi-state background check and pass a drug test. In addition, prior to hire and then each month thereafter, we check to ensure that none of our in-home care providers appear on the Texas Department of Aging and Disability Services Employee Misconduct Registry.

Outpatient Rehabilitation Services

Where is the center located?

We offer our Outpatient Rehabilitation services at our North Dallas center in the Carrollton area.

What age clients do you serve?

We serve both children and adults; there are no specific age requirements.

Do you offer Outpatient for adults?

Yes, our trained occupational, physical and speech-language pathologists offer both evaluation and treatment to adults. In addition, our audiologist is available for evaluations.

What type of payment do you accept?

We are contracted with over 25 private insurance companies as well as most Medicaid plans.  Additionally, we offer financial assistance when available and based on eligibility.

My insurance does not cover therapy services, can I still get therapy? 

Yes, we have discounted self-pay rates for families without insurance coverage.

Will you come to my house for therapy?

No, all of our Outpatient Rehabilitation services are center based. However, we work closely with each family to ensure that home programming activities are provided for each client.

Don't see the answer to your question? 

For more information on services offered through Easter Seals North Texas, please contact us!

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