Who We Are banner image
Professional Openings

Technical Assistance Specialist II

Full-time FULL_TIME ; posted: Monday, Oct 19 2020



Easterseals National Office


Send resume to:

Illinois US


Technical Assistance Specialist II


This grant-funded position is responsible for the provision of high-quality research, technical assistance and project support, in a variety of forms, to the constituents of Federal transportation and mobility management projects.  The Project Associate will research, synthesize, and summarize products and reports related to transportation coordination, mobility management, and the participation of people with disabilities and older adults in mobility management; provide technical assistance and support to the field and project grantees such as those grantees funded through the FTA initiatives, and assist the project director to carry out all facets of project activities to improve accessible transportation options, coordinated transportation systems, and mobility management including participating in the project evaluation, collecting data, and writing performance reports.

Basic Responsibilities:

Conducts current research using a variety of methods and summarizes findings to support technical assistance and project activities.

Develops and maintains personal knowledge and expertise regarding mobility management, human service transportation, transportation coordination, mobility innovation, and inclusionary practices.

Identifies, analyzes, selects and develops strategies and activities to provide a continuum of technical assistance to information seekers at all levels, on topics related to, but not limited to mobility management, inclusive coordinated transportation, cost-sharing across transportation funding resources, and healthcare-human services transit partnerships. Targeted groups may include local, state and/or regional transportation providers, planning organizations, human service agencies, mobility managers, the U.S. Department of Transportation funded grantees, healthcare providers, and insurers.

Serves as a project liaison to external grantees funded through Federal projects.

Conceptualize and produce written materials, curriculum, and products and other accessible technical assistance materials.

Plans and organizes Webinars, conference calls, and other knowledge sharing forums to support project learning collaborative activities.

Collects data, evaluates processes, and writes summary reports regarding project activities to contribute to Federal reports.

Participates in cross-partner team meetings and contributes substantively to project activities.

Participates in business development and grant writing activities as requested by Easterseals officials.

Represents Easterseals in relevant forums (e.g., conferences, advisory committee meetings, partner collaboration events) to promote and disseminate information and resources developed in support of mobility management, inclusive coordinated transportation planning, and other areas as requested.

Supports the Project Director in management-related activities such as collecting performance data, entering Salesforce data if applicable, writing progress reports, compiling information in response to client queries, and preparing communications for internal and external audiences.

Understands and endorses Easterseals mission and values.

Contributes to an organizational culture of innovation and exemplary performance.

Performs other duties as assigned.



  • Must be passionate about the field of accessible transportation, coordinated transportation systems, mobility management and able to understand it from multiple perspectives including that of the customer, provider, funder, planner and the general public.
  • Experience in working for or with transit agencies, providers, and transportation planning organizations.
  • Demonstrated knowledge and understanding of the Americans with Disabilities Act (ADA), the Fixing America’s Surface Transportation Act (FAST), and specific legislation and regulations governing the provision of accessible transportation service, coordinated transportation systems, and mobility management, including legislation emanating across agencies such as the U.S. Department of Transportation, U.S. Department of Health and Human Services, and the U.S. Department of Education.
  • Demonstrated knowledge and understanding of public, private, and human service transportation, coordinated transportation planning and mobility management.
  • Understand and apply research and evaluation methods including establishing performance measures, collecting and analyzing evaluation and research data, and developing communications to reflect findings.
  • Capacity to meet the requirements of Federal grants and to respond professionally to Federal officials.
  • Skill in bringing together diverse partnerships to solve problems and resolve challenges.
  • Ability to provide technical assistance at a national level using webinars, teleconferences, online courses and in-person modalities.
  • Ability to facilitate and coach others, including external partners who may be part of a project team, to facilitate systems change.
  • Capacity necessary to make immediate adjustments in research and technical assistance delivery at meetings and presentations, as dictated by the needs of the audience.
  • Ability to define problem areas, analyze variables and design well-developed solutions effectively addressing situations as they arise.
  • Proficiency in Microsoft Office Suite and web-based platforms such as those used for data collection, databases, discussion forums, and internet searches.
  • Must be accurate, flexible, well-organized and able to work independently.
  • Ability to use time management to prioritize project activities in a manner that enables the attainment of project deliverables.
  • Excellent interpersonal communication and writing skills and the ability to manage multiple tasks.
  • Ability to utilize independent judgment and decision-making skills.
  • Ability to maintain confidential information in a responsible manner.
  • Ability to travel.


Bachelor’s or Master’s degree in human services, transportation, or transportation planning, preferred.

Knowledge and experience in human services transportation and/or coordinated transportation systems or mobility management. Minimum of 5 years. 

Proficiency with recent versions Microsoft Word and database software.

Additional Notes:

GRANT-FUNDED NATURE OF PROJECT ASSOCIATE POSITION This position and the program on which the position is based are funded for a specified period of time and from sources other than Easterseals Revenue Funds. If employed, the continuation of employment shall be contingent upon the continued availability of funds for this position and/or program. This employment is deemed to be employment at will, which means that an individual can be terminated at any time with or without cause.
Powered by Blackbaud
nonprofit software