The Pediatric Administrative Services Coordinator provides exceptional internal and external customer service by supporting and coordinating the day-to-day administrative operations of the Rehabilitation Administrative Services Department.
Case Records (Medical Records)/HIPAA:
Perform all responsibilities related to the opening, maintenance, closing and archiving of all client case files per established procedures, and ensure the security of the files.
Create new client files and add case information to the appropriate databases as required.
Scanning client referral information into the electronic records system.
Perform general filing duties as assigned.
Pediatric Administrative Office Services:
Provide exceptional internal and external customer service.
Respond to all inquiries, calls and correspondence in a timely manner.
Coordinate the scheduling of appointments as directed.
Review of Pediatric billing information.
Create new client files; and add case information to the appropriate database.
Verify insurance and authorization information for client referrals.
Provide clerical support as needed by answering phones, performing basic duties such as routine data entry and copy work.
Demonstrate working knowledge of all Pediatric Procedures.
QUALIFICATIONS Education and Experience:
Completion of high school or GED with continued education in college level business related courses is recommended; and
Two (2) years minimum of experience working in a medical office environment, performing related administrative duties.
Working Knowledge of:
Intermediate computer skills; proficiency in Microsoft Outlook 365 software/Share Point, preferably.
Type accurately 50 wpm.
General principles and practices of business administration.
Philosophies, objectives and goals of community service organizations.
Disabilities and related characteristics of individuals served by the agency.
Use general office equipment including, copiers, phone systems, fax machines, and laminator.
Posses exceptional organizational skills.
Communicate effectively verbally and in writing.
Follow written and verbal directions.
Effective interpersonal communication techniques.
Effectively present information and respond to questions from supervisor, staff, families, community groups and the general public.
Ability to solve practical problems and use available resources.
Work independently with minimum supervision.
Interpret and follow a variety of instructions provided verbally, written, in diagram and/or schedule form.
Maintain composure and good judgment under stressful conditions.
Establish and maintain effective working relationships with staff, volunteers, families served, clients, community service representatives, and the general public.
Certificates, Licenses, Registrations:
Requires possession of a current valid California driver's license and a driving record that meets the standards of the agency.
Position requires proof of negative TB test within the past twelve (12) months.
Position requires a fingerprint clearance through the Department of Justice and FBI.