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Program Support/Miscellaneous

Pediatric Administrative Services Coordinator

Full-time FULL_TIME ; posted: Wednesday, Sep 1 2021



Easterseals Superior California


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The Pediatric Administrative Services Coordinator provides exceptional internal and external customer service  by supporting and coordinating the day-to-day administrative operations of the Rehabilitation Administrative Services Department.

Basic Responsibilities:


Case Records (Medical Records)/HIPAA:

  • Perform all responsibilities related to the opening, maintenance, closing and archiving of all client case files per established procedures, and ensure the security of the files.
  • Create new client files and add case information to the appropriate databases as required.
  • Scanning client referral information into the electronic records system.
  • Perform general filing duties as assigned.

Pediatric Administrative Office Services:

  • Provide exceptional internal and external customer service.
  • Respond to all inquiries, calls and correspondence in a timely manner.
  • Coordinate the scheduling of appointments as directed.
  • Review of Pediatric billing information.
  • Create new client files; and add case information to the appropriate database.
  • Verify insurance and authorization information for client referrals.
  • Provide clerical support as needed by answering phones, performing basic duties such as routine data entry and copy work.
  • Demonstrate working knowledge of all Pediatric Procedures.


Education and Experience:

  • Completion of high school or GED with continued education in college level business related courses is recommended; and
  • Two (2) years minimum of experience working in a medical office environment, performing related administrative duties.

Working Knowledge of:

  • Intermediate computer skills; proficiency in Microsoft Outlook 365 software/Share Point, preferably.
  • Type accurately 50 wpm.
  • General principles and practices of business administration.
  • Philosophies, objectives and goals of community service organizations.
  • Disabilities and related characteristics of individuals served by the agency.
  • Use general office equipment including, copiers, phone systems, fax machines, and laminator.
  • Posses exceptional organizational skills.

Language Skills:

  • Communicate effectively verbally and in writing.
  • Follow written and verbal directions.
  • Effective interpersonal communication techniques.
  • Effectively present information and respond to questions from supervisor, staff, families, community groups and the general public.

Reasoning Ability:

  • Ability to solve practical problems and use available resources.
  • Work independently with minimum supervision.
  • Interpret and follow a variety of instructions provided verbally, written, in diagram and/or schedule form.
  • Maintain composure and good judgment under stressful conditions.
  • Establish and maintain effective working relationships with staff, volunteers, families served, clients, community service representatives, and the general public.

Certificates, Licenses, Registrations:

  • Requires possession of a current valid California driver's license and a driving record that meets the standards of the agency.
  • Position requires proof of negative TB test within the past twelve (12) months.
  • Position requires a fingerprint clearance through the Department of Justice and FBI.


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