Under general supervision of the Assistant Vice President of Adult Day Programs, serves as a member of the day program team; to manage virtual services, website content, device and equipment inventory/distribution, provide technology training and administrative support in the areas of attendance and quality assurance by personally performing the following duties and other related job duties as assigned:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Understand and embrace the core concepts of Person-Centered Thinking, Home and Community Based Services and the Mission, Vision & Values of the agency.
Role model respect towards coworkers and all individuals served.
Demonstrate sensitivity to the cultural preferences, values and lifestyles of coworkers, clients and families.
Follow all safety procedures as outlined by the Injury, Illness and Prevention Program Safety Manual and understand the consequences of non-compliance.
Provide exceptional service both internally and externally.
Comply with privacy laws and requirements under HIPAA regulations and understand the consequences of non-compliance.
Typical work hours are Monday through Friday; 7.5 hours per day. May be required to report to community locations to provide support and/or training services to Easter Seals Adult Day Program staff in the greater Sacramento or Yuba City areas. Flexible hours may be necessary during special events.
Managing Virtual Services
Assemble interactive website calendar (monthly or bi-monthly) by partnering directly with Content Creators.
Partner with staff designated to prepare website content and updates to ensure readiness of virtual class material.
Provide website troubleshooting and support for Content Creators, Individual Success Coordinators, directors, and individuals served.
Exemplify outstanding customer service by being immediately accessible to provide technological support.
Device Management & Equipment Loan Program
Provide technical assistance to program staff and the participants utilizing technology/devices loaned from Easter Seals.
Manage inventory, distribution, replacement and return of devices and equipment issued or loaned.
Monitor use of devices to ensure technology is used appropriately.
Serve as a liaison between adult day program leadership and ITSupport to assess program technology needs.
Technology Training to Staff
Serve as a primary resource to adult day program staff for technology training.
Create training to teach new and existing day program staff to use Zoom effectively,
appropriately and efficiently.
Create training to day program staff to expand knowledge of how to use Excel and other software programs, as determined necessary.
Work closely with the Adult Day Program Quality Assurance Officer to maintain high quality virtual services.
Maintain records of client attendance for tracking and billing purposes.
Provide administrative assistance and support to the Assistant Vice President of Adult Day Programs.
Provide exceptional customer services, both internally and externally.
Address stakeholder concerns/complaints and solve problems with supervisor as needed.
Maintain effective communication with supervisor regarding program state of affairs including program needs and morale.
Follow the agency’s Grievance Procedures and assure that staff understand and follow the agency’s Grievance Procedures.
Attend and participate in weekly Program meetings and other meetings or training as assigned.
Associate of Arts degree in a field related to human service, social work, special education, recreational therapy or business is desired.
Two (2) year’s experience working in a technology based company or Associate of Arts in a technology based field.
Two (2) year’s experience working with individuals with developmental disabilities.
Prior supervisory experience preferred or demonstrated leadership potential.
Strong Functional/Technical Skills
Excellent Verbal/Written Communication Skills
Time Management/Priority Setting/Planning Skills
Timely Decisions/Decision Quality
Ability to apply basic math concepts.
Working Knowledge of
General principles and practices of supervision and staff development.
Philosophies, objectives, and goals of community service organizations.
Disabilities and related characteristics of individuals served by the agency.
Effective interpersonal communication techniques.
Technology: Adobe, Excel, Microsoft, Publisher, Word, Email, Zoom and the ability to teach/train others
Intermediate technological skills to include knowledge of social media and agility to learn various software platforms.
Intermediate experience with Microsoft 365 software application preferred.
Experienced in use of standard office equipment
Certificates, Licenses, Registrations
Requires a current certificate in Adult FA/CPR with AED from an approved provider.
Requires current fingerprint clearance through the Department of Justice.
Position requires a pre-placement physical.
Position requires proof of negative TB test within the twelve (12) months
Easter Seals is an Equal Opportunity Employer & Participates in E-Verify