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954016728
Program Support/Miscellaneous

Technology Services Specialist

Full-time FULL_TIME

2021-04-13T10:42:33-0500

http://www.easterseals.com/superior-ca

Easterseals Superior California

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Summary:

JOB SUMMARY 

Under general supervision of the Assistant Vice President of Adult Day Programs, serves as a member of the day program team; to manage virtual services, website content, device and equipment inventory/distribution, provide technology training and administrative support in the areas of attendance and quality assurance by personally performing the following duties and other related job duties as assigned: 

Basic Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct Service

  • Understand and embrace the core concepts of Person-Centered Thinking, Home and Community Based Services and the Mission, Vision & Values of the agency.
  • Role model respect towards coworkers and all individuals served.
  • Demonstrate sensitivity to the cultural preferences, values and lifestyles of coworkers, clients and families. 
  • Follow all safety procedures as outlined by the Injury, Illness and Prevention Program Safety Manual and understand the consequences of non-compliance.  
  • Provide exceptional service both internally and externally. 
  • Comply with privacy laws and requirements under HIPAA regulations and understand the consequences of non-compliance. 
  • Typical work hours are Monday through Friday; 7.5 hours per day.  May be required to report to community locations to provide support and/or training services to Easter Seals Adult Day Program staff in the greater Sacramento or Yuba City areas.  Flexible hours may be necessary during special events. 

Managing Virtual Services

  • Assemble interactive website calendar (monthly or bi-monthly) by partnering directly with Content Creators.
  • Partner with staff designated to prepare website content and updates to ensure readiness of virtual class material. 
  • Provide website troubleshooting and support for Content Creators, Individual Success Coordinators, directors, and individuals served.
  • Exemplify outstanding customer service by being immediately accessible to provide technological support.

Device Management & Equipment Loan Program

  • Provide technical assistance to program staff  and the participants utilizing technology/devices loaned from Easter Seals.
  • Manage inventory, distribution, replacement and return of devices and equipment issued or loaned.
  • Monitor use of devices to ensure technology is used appropriately.
  • Serve as a liaison between adult day program leadership and ITSupport to assess program technology needs.

 

Technology Training to Staff

  • Serve as a primary resource to adult day program staff for technology training.
  • Create training to teach new and existing day program staff to use Zoom effectively,

appropriately and efficiently.

  • Create training to day program staff to expand knowledge of how to use Excel and other software programs, as determined necessary.

 

Administrative Support

 

  • Work closely with the Adult Day Program Quality Assurance Officer  to maintain high quality virtual services.
  • Maintain records of client attendance for tracking and billing purposes.
  • Provide administrative assistance and support to the Assistant Vice President of Adult Day Programs.

 Communication

 

  • Provide exceptional customer services, both internally and externally.  
  • Address stakeholder concerns/complaints and solve problems with supervisor as needed.
  • Maintain effective communication with supervisor regarding program state of affairs including program needs and morale.
  • Follow the agency’s Grievance Procedures and assure that staff understand and follow the agency’s Grievance Procedures.
  • Attend and participate in weekly Program meetings and other meetings or training as assigned.

 

Qualifications:

Education

  • Associate of Arts degree in a field related to human service, social work, special education, recreational therapy or business is desired.
  • Two (2) year’s experience working in a technology based company or Associate of Arts in a technology based field.
  • Two (2) year’s experience working with individuals with developmental disabilities.
  • Prior supervisory experience preferred or demonstrated leadership potential.

 

Competencies

  • Strong Functional/Technical Skills
  • Organizational Agility
  • Customer Focus
  • Detail Oriented
  • Excellent Verbal/Written Communication Skills
  • Action Oriented
  • Time Management/Priority Setting/Planning Skills
  • Problem Solving
  • Perseverance/Composure
  • Timely Decisions/Decision Quality

Mathematical Skills

  • Ability to apply basic math concepts.

Working Knowledge of

  • General principles and practices of supervision and staff development. 
  • Philosophies, objectives, and goals of community service organizations.
  • Disabilities and related characteristics of individuals served by the agency.
  • Effective interpersonal communication techniques.

Technological Skills

  • Technology: Adobe, Excel, Microsoft, Publisher, Word, Email, Zoom and the ability to teach/train others
  • Intermediate technological skills to include knowledge of social media and agility to learn various software platforms.
  • Intermediate experience with Microsoft 365 software application preferred.
  • Experienced in use of standard office equipment

 

Certificates, Licenses, Registrations

  • Requires a current certificate in Adult FA/CPR with AED from an approved provider.
  • Requires current fingerprint clearance through the Department of Justice.
  • Position requires a pre-placement physical.
  • Position requires proof of negative TB test within the twelve (12) months

Easter Seals is an Equal Opportunity Employer & Participates in E-Verify

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