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Mary Flowers


Mary Flowers

While retired, Mary runs a small consulting firm helping organizations become more audience-centric in their thinking and actions to achieve behavioral outcomes.

She has called New Hampshire's seacoast home for the past six years but has also experienced California, Massachusetts, Pennsylvania, New Jersey, and Arkansas over the years. Mary has two children, two grandgirls, a husband, and numerous house pets.

Mary earned a B.A. from the University of California Berkeley and an M.S. from Boston University. She found her first real job at Prudential Financial in Boston in the audiovisual department, crafting scripts and training videos for managers in the field. Fast forward through thirty years at Prudential in numerous locations, taking on greater responsibilities and broader roles, she retired in 2009 as head of communication support for all of its U.S. businesses. Her team supported employee communication, public relations, media relations, crises, and M&A work, for the Individual and Group Insurance Businesses, Retirement Businesses, Securities, and Annuity Businesses.

Mary joined Walmart in 2009 at their headquarters in Bentonville, Arkansas, to establish a strategic global employee communication function. She considered it the challenge of a lifetime to do this for a company that employs over 2 million associates worldwide. She raised the associate voice to senior leadership through a groundbreaking ethnographic study to understand what's important to associates and how to reach their "hearts and minds." This was the start of many strategic changes to come for U.S. store associates, implementing regional training centers, raising the minimum wage, building career paths, and so much more.

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