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Individual Service Options

200 Zachary Road, Manchester, NH 03109
Length of Stay: Based on Treatment
Ages: 0 - 21
Referral Sources: NH DJJS/DCYF

Easterseals New Hampshire offers an Individual Service Option (ISO) program designed to serve children and their families in need of intensive level services. The program features an individualized approach to provide supportive services to children who exhibit chronic mental, emotional, physical and/or behavioral problems that require supervision and consistent structure.

The Easterseals ISO statewide program, with offices located in Manchester and Keene delivers services either in the family home, a state licensed provider home, a staffed apartment, a roommate model or a semi-independent living arrangement. This program meets all DCYF/DJJS rules and Board of Health licensing regulations. Placement of a child into the ISO program initiates a thirty-day assessment period. During this time a psychosocial evaluation and a treatment plan are developed which clearly identify the child's needs, abilities and goals. A psychologist or psychiatrist reviews the treatment plan which is written by the team members. Youths served range in age from birth to twenty-one years. These children are referred under petitions of abuse, neglect, CHINS or delinquency. Referred children have various needs including educational, developmental, medical and/or mental health issues.

When services are delivered to the family with whom the youth resides (in-home model), masters-level clinicians are designated to facilitate the home assessment, the psycho-social evaluation and the treatment plan in concert with other treatment team members. The case manager has available, degreed residential assistants to help implement treatment goals and provide support with family work, community work, educational needs and transportation. Services may include resource identification, individual and/or family counseling and support, crisis management, around the clock on-call support, home-based interventions (such as behavior planning) and advocacy with medical professionals, schools and other agencies.

When the in-home model is not available, the ISO program provides state licensed foster homes who work with the child in a family setting or in a shared apartment. This provider home delivers intervention and treatment strategies as identified in the treatment plan, assisted by a full complement of professional team members.

Services Offered but not limited to:

  • Case management
  • Individual, group and/or family therapy
  • Daily living skills training
  • Vocational support
  • College prep
  • Crisis management
  • Therapeutic Crisis Intervention (TCI)
  • 24-hour daily emergency services
  • Respite
  • Development and implementation of individualized treatment plan
  • Independent living skills training
  • Behavior management consultations
  • Connection with community supports
  • Transition and discharge planning
  • Communication training
  • Coping strategy training
  • Skills in developing healthy relationships
  • Any other identified needs

Home-Based Therapeutic Services

This service is for families whose children are in the home but need assistance to avoid out of home placement or when children are in an out of home placement and working on reunification. This service is also available to foster families who need support in managing behaviors of the foster child in their home. This program is intended to be a time limited service (90 days per family per year). This service includes 24-hour/7-days on-call support. Daily rate for services.

Child Health Support Services

A program intended for families whose children are experiencing chronic neglect in their own homes. This service also provides parenting education in order to reunify the families whose children are in out of home placements. This program can be tailored for foster parents dealing with difficult placement issues. Services through this program can be provided for up to 90 days with extension available through treatment team recommendation. Hourly rate for services.

ISO In-Home Services

This successful program is targeted to children age birth to age 21 who require intensive supervision and structure. It is for families that require multiple supports and services in the home to avoid the child being placed out of the home. There is a 24-hour, 7 day on call support. Respite is available in an Easterseals residential facility for crisis stabilization and to avoid hospitalization. Families whose child is at imminent risk of going into placement may benefit with these services. In-home services work well for children who have recently reunified with their family. This service is also available to foster families who need support in managing behaviors of the foster child in their home. This service is designed for up to six months of intensive level support. Extension of services is available with treatment team recommendation and approval. Daily rate for services.

Bridgette Philips, Director of ISO Services or 603-913-9805

Suzanne Gorhan, Director of Admissions

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