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975200721
Professional Openings

Scheduling Coordinator (35 hours/week)

Full-time FULL_TIME

2022-08-31T13:59:08-0500

https://www.easterseals.com/dfv

Easterseals DuPage & Fox Valley

http://www.easterseals.com/shared-library/affiliate-logos/easterseals-dupage-and-fox.png

Send resume to:

Gina Coulter
US

Email: gcoulter@eastersealsdfvr.org

Download Posting: scheduler-2021.pdf

Summary:

To assist clients in scheduling and rescheduling services. Schedules are accurate and complete for all disciplines. Staff and client planned time away requests are addressed to maintain attendance expectations.

Basic Responsibilities:

Scheduling Professional:
1. Reviews scheduling requests and reschedules cancelled therapy appointments per organizational parameters.
2. Assists clinical services staff with rescheduling clients for benefit time away.
3. Maintains accurate clinical services staff schedules in the electronic scheduling system.
4. Notifies staff and clients of schedule changes and provides appropriate coverage information.
5. Receives and responds to client family inquiries for adjustments to schedules.
6. Maintains accurate records of schedule adjustments.
7. Coordinates Saturday Schedules for all disciplines at the Villa Park Center.
8. Notifies Supervisor of any concerns regarding client or staff compliance with organizational expectations.
9. Generates not less than quarterly Attendance Reports in collaboration with the Scheduling Supervisor for review and action by Clinical Directors and inclusion in Center outcomes reporting system by Director, Quality Services.

Organizational Expectations:
1. Provides Front Desk coverage for Naperville and Elgin staff, as requested by supervisor.
2. Ensures all interactions/communications with clients, families, and providers are delivered in a clear, respectful and responsible interactional style that demonstrates support of our consumers.
3. Adheres to Easterseals DuPage & Fox Valley (ESDFV) Code of Ethics. Complies with all Federal, State and local laws and regulations. Work is performed consistent with established ESDFV Mission, Values, and Philosophy.
4. Participates in other activities that support department projects and goals as requested.

Qualifications:

1. High School diploma required. Bachelor’s Degree in healthcare-related field, preferred.
2. Minimum 2 years intake/admissions/scheduling experience in a hospital or medical office setting required.
3. High level of organizational skills and attention to detail.
4. Ability to expedite entry process and client’s access to services.
5. Demonstrated computer proficiency and experience with electronic records, scheduling and/or billing required.
6. Strong interpersonal skills; excellent communication skills.

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