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Professional Openings

Long Term Care Ombudsman Specialist

Full-time FULL_TIME

2019-04-22T16:30:35-0500

http://www.easterseals.com/centralohio

Easterseals Central and Southeast Ohio

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Ohio 43026 US

Summary:

Advocates on behalf of consumers receiving long-term care services and supports. Establishes cooperative relationships with LTC providers and Managed Care plans monitoring the quality of care provided; Educating clients and staff about the Resident's Bill of Rights and advocating for these rights.

Basic Responsibilities:

  • Perform intake for complaints pertaining to the delivery of long-term care services and supports regardless of the consumers setting.
  • Provide Outreach to consumers and sponsors regarding the Long-term Care Ombudsman Program, provisions of the MyCare Ohio Demonstration and resident/consumer rights through public presentations, benefits counseling and complaint handling.
  • Provide ombudsman services in a manner consistent with federal and state requirements and local program procedures.  
  • Investigate and work to resolve MyCare Ohio Enrollee problems with MyCare Ohio Plans.
  • Collect and maintain accurate data on complaints and outcomes and assist in providing systems-level analysis and recommendations.  
  • Establish a regular presence within facilities based on assigned territory.
  •  Perform Complaint Handling based on procedures established by the LTCOP in order to bring about person centered care.   
  • Attend the SLTCOP sponsored trainings and continued education events including quarterly meetings with managed care plans; additionally attend MyCare Ohio Member Advisory Meetings
  •  Provide support to other Area Agency program committees and workgroups to benefit ombudsman program and consumers.    
  • Maintain strict confidentiality of consumer information according to Agency policy.

 

Qualifications:

At a minimum, Associates Degree in Human Services, Health Services, Social Services or related field plus 2 years commensurate experience and/or education with in emphasis in consumer advocacy or related experience.

  SKILLS:

  • Must attend 100 clock hours of professional development, 20 clock hours of orientation, an observation of a survey or inspection and pass the required Ombudsman Specialist examination to become certified.
  • Good oral and written communication skills, interviewing skills and problem solving skills.
  • Knowledgeable in Microsoft Word and Excel.
  • Ability to travel a multi-county service area and access private homes and facilities, which may not be readily accessible.
  • Capacity for developing effective relationships and the ability to understand and empathize with the concerns of the consumer of long-term care services.
  • ATTRIBUTES:
  • Possess cultural awareness and sensitivity
  • Be flexible
  • Demonstrate sound work ethics
  • Performs duties with respectful communications & behaviors
Takes responsibility for exhibiting behaviors that contribute to service excellence

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