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Community Support Team

Community Support Team (CST) provides direct support to adults with a diagnosis of mental illness, substance use, or co- morbid disorder and who have complex and extensive treatment needs. This service consists of community-based mental health and substance use services, and structured rehabilitative interventions intended to increase and restore a beneficiary’s ability to live successfully in the community. The team approach involves structured, face-to-face therapeutic interventions that assist in reestablishing the beneficiary’s community roles related to the following life domains: emotional, behavioral, social, safety, housing, medical and health, educational, vocational, and legal.

This is an intensive community-based rehabilitation team service that provides direct treatment and restorative interventions as well as case management.

Community Support Team is designed to provide:

  • Symptom stability by reducing presenting psychiatric or substance use disorder symptoms
  • Restorative interventions for development of interpersonal, community, coping and independent living skills
  • Psychoeducation
  • First responder intervention to deescalate a crisis
  • Service coordination and ensure linkage to community services and resources

 This team service consists of a variety of interventions available 24-hours-a-day, 7-days-a-week, 365- days-a-year, and delivered by the CST staff, who maintain contact and intervene as one organizational unit. CST services are provided through a team approach, however discrete interventions may be delivered by any one or more team members if clinically indicated.

Community Support Team are available to those individuals who are in need of and desire community mental health services and are interested in living independently and want assistance in locating, applying for, moving into, and maintaining their own apartment.  The CST team is made up of 4 staff, including a Licensed Team Lead, Licensed Co-Occurring disorder specialist, a QP and a Peer Support Specialist.  The team will work to help individuals achieve their personal goals, increase and maintain independence, and develop social ties and supports within their communities.

Here are examples of how the Community Support Team can support an individual:

  1. Explore forms of assistance and housing programs to provide support during the housing search.
  2. Work with the individual to identify strengths, goals and needs to be incorporated into the Person Centered Plan and Crisis Plan. 
  3. Assist with setting up utilities and with the lease signing, as well as access any financial supports to assist with achieving independent living.
  4. Assist in completing the set-up of the apartment and ensure that the individual has all the items needed to be successful living independently. 
  5. Assistance with budgeting can be provided. 
  6. Assist individuals that are eligible to apply for Special Assistance In Home funding after the individual moves into their home. 
  7. Develop plans to address maintaining good health and safety.
  8. Provide support and education in this around living independently, including coping with the stress of living in a new home, area and around others they are not familiar with. 
  9. The CST team can provide therapy sessions for those that want it as well as substance use counseling for those that are interested in reducing the harm that can be associated with substance use. 
  10. CST will provide 24/7/365 crisis services that include both any mental health or housing crisis.
  11. Help individuals to become familiar and comfortable with transportation services. 
  12. Coordinate with recipient’s medical and mental health providers to assist individuals with following treatment and medication recommendations.
  13. Can provide referrals to employment services if a recipient wants those services. 
  14. Work with recipients to find community involvement to the level that the individual desires including day programs, community meet ups, school or volunteer opportunities. 
  15. CST will be available as a support for individuals in communicating with landlords and neighbors when the individual asks for support.
  16. Provide assistance with coordination of care with various providers as needed.
  17. Assist with referral to additional services as needed or desired.
Wake County

To make a referral, contact our Intake team at 919-865-8802 or email Marcie.Boyes@eastersealsucp.com

Kierra Bryant (LCSWA)- Team Lead – 919-710-9785, Kierra.Bryant@eastersealsucp.com

Adam Perkins- Qualified Professional - 919-410-3470, Adam.Perkins@eastersealsucp.com

Letisha “Tisha” Bethea- Peer Support Specialist - 919-418-3344, Letisha.Bethea@eastersealsucp.com

Tabatha “Tabby” Moore (LCSAWA, LCAS) –Co-Occurring Disorder Specialist- 919-406 4627, Tabatha.Moore@eastersealsucp.com

Program Manager: Elizabeth Gaylord (LCMHCS, LCAS, CCS), 919-406-4145, Elizabeth.gaylord@eastersealsucp.com

Return to Behavior Health Services page or Adult Services page.


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