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Performance Improvement Goal Outcomes

Easter Seals Hawaii
2012 Performance Improvement Goal Outcomes


Easter Seal Hawaii’s (ESH) pursuit of excellence includes setting performance improvement goals to ensure we continue to always improve our services in the areas of effectiveness, efficiency, service access, and satisfaction.  Below is a summary of key outcomes and progress from 2012 we would like to share with those we serve and our supporters.

Effectiveness:  ESH is committed to continually look at the systems that are in place to ensure that those systems are the most effective way for our staff to ensure quality services are being provided.

Home and Community Based Services (HCBS):  Each of our participants has individualized annual training goals.  Measurable objectives are one way to ensure those training goals are effective.  87% of participants successfully met at least one of their annual training goals using measurable objectives.

Early Intervention (EI): Effectiveness is determined by referring families to non-mandated support services that are identified in the child’s Individualized Family Support Plan (IFSP).  Non-mandated services include but are not limited to respite, parent-to-parent support, community resources for housing, and continuing education.  The target set by Department of Health Early Intervention Section is 90%.  ESH EI Programs on average referred families to a non-mandated support service 99% of the time.

Efficiency:  ESH is committed to continually look at the systems in place to ensure those systems are set up in a way that contractual timelines are being met and the systems are an efficient use of time and resources.

HCBS: Positive Behavior Support is an important element of every participant’s individualized services. 100% of Service Supervisors (ESH staff that oversee participant’s individualized plans and goals) completed Positive Behavior Support training.

HCBS:  Supervision of Direct Support Workers (ESH staff that work directly with participants) is essential to ensure services provided are safe and effective.  Documentation of those supervision meetings are a contractual requirement.  75% of participant charts audited had monthly supervisory visit documentation completed and filed.

EI: Efficiency is measured by the completion of an initial evaluation and IFSP within 45 days of the referral.  The target set by Department of Health Early Intervention Section is 100%.  ESH EI Programs on average completed the initial evaluation and IFSP within 45 days of the referral, 93% of the time.

Service Access: Service access can include educating the community on the services that available through ESH, expanding services ESH is providing, or providing support to individuals who are transitioning to another agency or service.

HCBS: Each island participated in a minimum of 4 community outreach events.

EI: Service access is measured by the ability to schedule a Transition Conference at least 90 days prior to the child exiting EI services.  The Transition Conference is scheduled with potential agencies that the child may transition to upon discharge.  The target set by Department of Health Early Intervention Section is 60%.  ESH EI Programs scheduled Transition Conference at least 90 days prior to the exit, 94% of the time.

Satisfaction: Satisfaction of families, persons served, and other team members are extremely important to ESH.  Input from satisfaction surveys are used to continually improve the services ESH provides.

HCBS: 93% of survey respondents indicated that families, participants, caregivers, case managers, and the Office of the Public Guardian were ‘satisfied’ or ‘very satisfied’ with services.

EI: Satisfaction Survey Results: On average, 96% of families indicated that services received helped their child’s development.  98% of families were satisfied with the quality of services received.  98% of families leaving the program were satisfied with the quality of services received.

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