Easterseals Central and Southeast Ohio is the official Ohio State Long-Term Care Ombudsman sponsoring agency, for the Region 6 Long-Term Care Ombudsman Program. As mandated by the federal Older Americans Act and Ohio law, the Long-Term Care Ombudsman Program advocates for excellence in long-term services and supports wherever consumers live.
Ombudsmen do not regulate nursing homes and home health agencies, but do work with providers, residents, their families and other representatives to resolve problems and concerns.
The Region 6 Long-Term Care Ombudsman serves eight counties in Ohio including: Franklin, Delaware, Fairfield, Fayette, Licking, Madison, Pickaway, and Union while also advocating for Mycare Ohio consumers in Clark, Greene and Montgomery counties. Ombudsman staff and volunteers focus their time on educating consumers of long term care services and supports and their families, empowering them to know their rights and to voice their concerns. In the last year, the program investigated approximately 1500 complaints in our covered counties in which over 1,000 were verified.
Your MyCare Ohio plan includes all benefits available through traditional Medicaid and Medicare programs (unless you opted out of the Medicare benefits of MyCare Ohio), including long-term care services and mental health services. An Ombudsman will work with you, your managed care plan and/or your providers to solve problems. Ombudsman assistance for MyCare Ohio participants also includes providing information about services and explaining your rights.
If you or a loved one need help filing a nursing home complaint, complaint against a MyCare Ohio plan or need more information, please contact our Ombudsman program at:
Phone: 614-345-9198 or 1-800-536-5891
Confidential fax: 614-443-1848